Your stay in this property will be covered by our StayProtection package, with Stay Benefits included for all reservations under 180 days! Read more
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Every time you rent through Flatio, you're automatically covered by our StayProtection package.
By booking this property under 180 days, you'll also enjoy extended protection in the form of Stay Benefits - a unique offering backed by AXA! Here's what such packaging includes:
*Please note that these extraordinary Stay Benefits do not extend to reservations exceeding 180 days. For these longer-term stays, this landlord requires deposit-based coverage instead.
Once you send a reservation request, the landlord is notified that you are interested in their offer. From that moment, they have 24 hours to approve or reject your reservation.
Landlords are mainly interested in the profile of their tenant. Do not forget to fill in all necessary information, add your profile picture, or even make a short video about yourself. Doing that will make you more attractive for the owner and your reservation will more likely get approved.
You can take a look at the contract in advance and online with every offer. After you sign it, you will find it in the application My Housing.
While arranging a contract on Flatio, you do not have to worry that it could be disadvantageous for you. Our contracts are made so that we avoid all problems! All of them are the same, used by all the landlords on Flatio.
Your time is precious. That's why we've added a virtual tour option to our platform so you can see some of the rentals listed on Flatio from the comfort of your own home.
If a virtual tour isn't available for the accommodation you've chosen, you can contact the landlord and ask them if they're willing to give you a personal tour of the rental unit.
In the event that you move in and the rented accommodation doesn't match the information on Flatio, let us know as soon as possible!
If the conditions for the withdrawal are met and the landlord can't fix the issue immediately, you have the option to withdraw from the lease agreement with a full refund. We'll also actively help you find an alternative accommodation and remain by your side until everything is fully resolved.
You can read the conditions and all details about our Move-in Guarantee in this article of our Help Center.
How you can cancel a reservation varies depending on what stage the reservation is in.
Is your reservation request still waiting for landlord approval? Then you can simply cancel it directly from your My Housing web app!
However, suppose the owner has already approved your reservation request, and you are no longer interested in it. In that case, you can still cancel the reservation before you sign the lease agreement. Just consider that you should do this only in essential cases. Because when the landlord accepts your reservation, their property is stopped being advertised, and they can lose the chance to rent their property to someone else.
Do you have an approved reservation and also a valid agreement? In order to cancel your reservation, contact Flatio customer support well in advance of your contract beginning (the specific time and amount of refund depends on the type of cancelation policy).
What will you get?
Tips for traveling as a digital nomad
All the Flatio benefits for free
Special offers for special prices - only for registered people!
A senhora Morgane, cito, disse-me para ir "falar com os vizinhos, que era tranquilo". Verdadeiramente lamentável a falta de profissionalismo desta senhora. Quando reclamei, nada fez. Nesta casa, não se pode abrir as janelas das traseiras, o cheirete a cocó de gato e os mosquitos que a porcaria atrai são insuportáveis. Chamei a PSP e a Policia Municipal. Vieram e verificaram as condições de insalubridade do alojamento. Vou fazer uma exposição à ASAE e a minha queixa fica igualmente pública, na Polícia Municipal. O senhorio, pelo que observei, esteve cá quando reclamei e pedi a devolução do dinheiro, mas não foi capaz de nos bater à porta e dizer algo.
Para terminar, a Sra. Morgane, que muitas vezes nem percebia o que eu estava a dizer-lhe, estava à espera que saíssemos ontem e procurássemos outro alojamento, isto em pandemia e com o concelho de Lisboa em situação de cerco pandémico.
Inqualificável!
Amanhã vou ter de ir para outro alojamento, isto em dia de trabalho para mim é com todo o prejuízo que vai trazer-me.
Pedem-me, para o período de 28 de Junho a 14 de Julho, no qual preciso de ficar em Lisboa, exactamente os 1200€ que paguei para vir para aqui.
A FLATIO está a propor-me que pague 400 e tal euros pelos dias que aqui fiquei.
Já expliquei várias vezes o porquê de me ir embora: esta casa é insalubre.
Que imagem quer a FLATIO ter? A de apoiar senhorios que dispõem de alojamentos sem condicões? Esta é a pior experiência de sempre em alojamentos locais.
Aguardo a devolução integral dos 1200€.
Se não me restituírem o dinheiro, fico em dificuldades para pagar o novo alojamento, tudo culpa de um senhorio, da Sra. Morgane, que de profissional nada tem e, agora, da FLATIO, que quer que eu aceite 700 e poucos euros de devolução.
A FLATIO já me enviou duas vezes o mesmo documento de rescisão, sempre a propor que pague por uma estadia como a que descrevi.
Tudo do pior.
Em suma, para onde é que eu vou, com o dinheiro que querem devolver-me?
Aqui na FLATIO o cliente é o elo mais fraco?
Não aconselho este alojamento, portanto não vale a pena responder.
Não aconselho este alojamento, portanto não vale a pena responder.