What happens when you receive a new reservation, how to accept/reject it, and what else should you know? Read all about the reservation process!
I have received a reservation request. What should I do?
The article was updated on 26. 6. 2024.
When a potential tenant submits a reservation request for your listing, we’ll notify you via multiple channels and you’ll have 24 hours to accept or reject the request.
The sooner you decide, the better. Faster response times earn your listings a higher position on our platform, making them more visible to potential tenants and therefore more likely to be booked. In addition, your average reservation response time is displayed in your owner profile and can be viewed by potential tenants.
Besides accepting a reservation request, it’s also your right to reject a request. We feel it’s only fair to give you this option in case some special circumstances appear. However, occasionally some landlords reject requests unfairly, which is something we’re trying to stop. If you are one of these landlords, we will lower your listing score after each unauthorized rejection (i.e., a rejection caused by incorrect settings of your profile). This means that your listing will drop on our platform so it will be less visible to potential tenants and therefore less likely to be booked. You can read more about what an unauthorized rejection is and how rejections work in detail in this article.
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IMPORTANT! If you do not respond to a reservation request within 24 hours of receiving it, Flatio sees it as the worst type of unauthorized rejection, causing your listing’s position to drop on our platform even more significantly. Therefore, to ensure your listing is always well-visible, we strongly recommend that you avoid letting reservation requests expire and always respond to every reservation request received. |
How can I accept/reject a reservation request?
There are two ways to access a reservation request from the My Rentals web app:
- From the Reservations section
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- Choose the Reservations section in the top menu.
- Find the specific reservation’s summary and click the More button.
- From the Dashboard
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- Choose the Dashboard option in the top menu.
- Go to the Reservations box on the Dashboard.
- Click on the specific request.
Afterward, you’ll be taken directly to the reservation details, where you can see all the information the potential tenant has submitted with their reservation request.
At the top of the page, you should then click either the Accept request or the Reject request button.
