How does Flatio work?

• Booking request
• Lease agreement
• Move-in process
• Payments
• Move-out process

Flatio is the smart way to rent.

Through our online platform, we match tenants with properties available for flexible stays lasting from a few days to a year. Although we allow bookings from 5 days onwards, you can always set up your own minimum and maximum booking length limitations that suit your needs.

And how does it all work in practice?

Booking request

• A landlord's Flatio journey starts with a simple onboarding process, where you enter details about a property you'd like to rent. Our team then quickly reviews the listing details and displays it on the platform. After that, your listing becomes visible to potential tenants who can easily book your place online.
• If a potential tenant wants to book your property, they send you a booking request, after which you are automatically notified. You then have 24 hours to accept or reject the request, while the sooner you decide, the better. The fastness is important because it affects the position of your listing on the platform, and also because tenants can send multiple booking requests at a time and might choose an alternative listing if their other request gets accepted sooner.
• In case you have any additional questions for the potential tenant, you can always contact them via the messaging system available in your profile even before you decide about their request.

Lease agreement

• Once you accept a booking request, the lease agreement is considered as signed from your side, and the potential tenant then has 24 hours to complete the lease signing process. To do so, they must sign the lease agreement online, upload a copy of their ID, and submit the first rental payment to Flatio. If these steps aren't completed within the 24-hour period, you have the right to cancel the booking and free up your calendar for other tenants.
• When a tenant finalizes the lease signing process, the lease agreement becomes valid and is binding for both parties, with all its rights and obligations. Any changes in the lease (e.g., an amendment to the lease, date changes, etc.) must be always approved by both parties.

Move-in process

• Once the lease agreement becomes valid, you and the tenant will see each other's contact information so you can arrange the property handover. The standard time for the handover is set by you during the listing creation and is then officially stated in the lease. However, it's also possible to agree on an individual time change if necessary.
• During the handover, you should fill in and sign the Handover Protocol with the tenant, and document the accommodation with photos.
• Since many different situations can arise during a tenancy, we recommend that landlords be available in case their tenants need to get in touch with them. If you ever can't resolve any situation by yourself, our support team is always ready to help you.

Payments

• The lease agreement contains a breakdown of all rental payments, including their due dates.
• The tenant transfers each payment to the Flatio collection account, from which the commission fee is deducted (the current commission rate is 5% (+ VAT) for private rooms and 7.5% (+ VAT) for whole properties). The remainder is then transferred to your bank account on the next working day. The only exception is with the first rental payment, which will be automatically sent to you three days after the start of the lease agreement.
• You can find more information about the settings of rent forwarding here.

Move-out process

• When the lease agreement ends and your tenant moves out, we recommend you take over the accommodation in person. This way, you can check the state of the accommodation immediately, sign the Takeover Protocol with the tenant (including recording all the necessary information, e.g. damages and their compensation), and document the condition of the accommodation with photos.
• After the end of the stay, we also ask you to write a review of the tenant and, if necessary, update the data in your property listings (e.g., when a piece of stated equipment gets broken and the next tenant won't be able to use it).

Remember that throughout your whole Flatio journey, our support team is here to guide you and your tenants through anything you need. You are also covered by our StayProtection for Landlords at all times, providing you with a safety net for unexpected situations.