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Every time you rent through Flatio, you're automatically covered by our StayProtection package.
By booking this property, you'll also enjoy extended protection in the form of Stay Benefits - a unique offering backed by AXA! Here's what such packaging includes:
Sandra usually responds to messages within 10 hours .
Once you send a reservation request, the landlord is notified that you are interested in their offer. From that moment, they have 24 hours to approve or reject your reservation.
Landlords are mainly interested in the profile of their tenant. Do not forget to fill in all necessary information, add your profile picture, or even make a short video about yourself. Doing that will make you more attractive for the owner and your reservation will more likely get approved.
You can take a look at the contract in advance and online with every offer. After you sign it, you will find it in the application My Housing.
While arranging a contract on Flatio, you do not have to worry that it could be disadvantageous for you. Our contracts are made so that we avoid all problems! All of them are the same, used by all the landlords on Flatio.
Your time is precious. That's why we've added a virtual tour option to our platform so you can see some of the rentals listed on Flatio from the comfort of your own home.
If a virtual tour isn't available for the accommodation you've chosen, you can contact the landlord and ask them if they're willing to give you a personal tour of the rental unit.
In the event that you move in and the rented accommodation doesn't match the information on Flatio, let us know as soon as possible!
If the conditions for the withdrawal are met and the landlord can't fix the issue immediately, you have the option to withdraw from the lease agreement with a full refund. We'll also actively help you find an alternative accommodation and remain by your side until everything is fully resolved.
You can read the conditions and all details about our Move-in Guarantee in this article of our Help Center.
How you can cancel a reservation varies depending on what stage the reservation is in.
Is your reservation request still waiting for landlord approval? Then you can simply cancel it directly from your My Housing web app!
However, suppose the owner has already approved your reservation request, and you are no longer interested in it. In that case, you can still cancel the reservation before you sign the lease agreement. Just consider that you should do this only in essential cases. Because when the landlord accepts your reservation, their property is stopped being advertised, and they can lose the chance to rent their property to someone else.
Do you have an approved reservation and also a valid agreement? In order to cancel your reservation, contact Flatio customer support well in advance of your contract beginning (the specific time and amount of refund depends on the type of cancelation policy).
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The landlord was always responsive and the front desk staff were helpful in answering questions and assisting with needs. The coffee machine stopped working and they sent a replacement. We left the keys in the apartment and Sandra drove in to provide a duplicate set on the weekend. The key to the back gate did not work to open the gate so we always had to access through the front door. Parking is sometimes an issue but we usually found a way to park either in front or on the side. A car is necessary if you want to get around since the building is at sea level and you have a mountain to climb to go up to Monument. We rented a car after 2 days from Sixt located at the roundabout by Reids
The view from the apartment and large terrace is jaw dropping. The promenade along Praia Formosa provides a lovely walk in either direction toward Lido area and Funchal (through the tunnel) or to Camara de Lobos. There are restaurants and snack bars along the promenade.
The apartment was not comfortable for our needs. It was bare bones in terms of furniture, bed, cookware and linens.
The bed was like sleeping on a hard floor and the linens made it worse since they were rough and did not fit the bed. The pillows were a mystery to us, large, full of lumps and bumps. We both had restless sleep and woke with back aches on most days. The towels, 2 bath and 2 hand should have been retired years ago. They were old and acted more like an exfoliator for the skin instead of absorbing moisture.
The kitchen was not outfitted to properly cook a small meal and most of the equipment is old and worn.
The washing machine worked well and accompanied by a dryer rack to use on the terrace.
We love Madeira and were fortunate to spend the Christmas and New Years Holidays on Praia Formosa. Ultimately, we were able to overlook the discomfort and enjoy the view.
Not well lit, very dark at night except on the Promenade.
Cafes, restaurants along promenade walking toward Camara de Lobos.