The tenant did not come to the property handover. What should I do?

We always recommend that you confirm the property handover time, place, and date with the tenant before the move-in date. Lack of communication from the tenant's side is extremely rare and unlikely to occur once the contractual process has been completed (which includes the tenant paying the first month’s rent).

However, in case you can't reach the tenant (either via the Flatio messaging system, the tenant's phone number, or their direct email address), you can contact us and we will try to reach the tenant ourselves.

In most cases, we can reach the tenant and everything gets back on track. However, if the situation doesn't get resolved this way, we will ask you to go to the property handover at the agreed time and wait for the tenant's arrival.

• If they show up, you can accommodate them and everything will be in order.
• In case the tenant doesn't show up for the property handover, based on the agreed terms, you will need to hold the property for this tenant for 7 days after the move-in date (assuming the booking was for 7+ days long).
  • If the tenant ends up moving in within this period, the lease will be kept upon the previous agreement.
  • If the tenant doesn't reach out or show up during this 7-day period, we will terminate the lease agreement so your listing can be booked by other tenants. We will also send you the full first rent, which is in accordance with every cancelation policy type.