What is the commission fee and why should I pay it?

• How is the commission fee charged?
• What is the commission fee used for?

The commission fee is paid for the services Flatio provides to make the rental process as smooth and efficient as possible.

The commission amount is calculated based on the type of listings. Flatio charges 7.5% + VAT of the rent for whole properties and 5% + VAT of the rent for private rooms.

So, for example, if you have a booking for a whole property that you have listed on Flatio, a fee of 7.5% + VAT will be charged, and if you have a booking for a private room, a fee of 5% + VAT will be charged on that rental.

If the lease agreement is terminated earlier for various reasons, the commission fee won't be returned to the landlord. However, Flatio will no longer charge a commission fee as of the dateon which the termination of the lease becomes effective.

How is the commission fee charged?

The fee is automatically deducted from each rental payment received by all landlords, regardless of what type of accommodation(s) they rent through Flatio and whether or not they require a deposit.

When the tenant pays the rent, the rent is deposited into Flatio’s bank account. The commission fee is deducted from the rent, and the rent is held in Flatio’s bank account until the tenant moves in. After the tenant moves in, the rent – minus the commission – is transferred to the landlord's account.

The invoice is issued automatically on the 1st day of each month for the previous month. It's displayed in the "Billing statements" section in the My Rentals app.

What is the commission fee used for?

The commission fee is used to provide a wide range of features and services to landlords, such as:

• Customer support through multiple channels for landlords during the onboarding process and throughout the time their property is listed on Flatio, including customer support throughout the tenant's stay
• Lawyer-approved lease agreements in multiple languages, including English, Czech, Hungarian, Portuguese, Spanish, Polish, German, and Slovakian
• A free Rental Insurance which can be applied to all reservations that don’t require a payment of deposit
• Localization of the platform and Flatio content for landlords in a growing number of markets
• Flatio showing landlords reviews of tenants who previously rented an accommodation through Flatio
• Flatio informing landlords about unpleasant experiences previous landlords had with a particular tenant before accepting their booking request
• Automated solutions to streamline and simplify the rental process (e.g. automated emails reminding tenants of overdue rent or automated payment notifications)
• Online solutions to facilitate the signing of the lease agreement
• The ability to accept or decline a reservation request (There are limitations on how many times this right can be exercised. Further information can be found here.)
• Access to Flatio's large pool of professional tenants looking for monthly stays
• The ability to manage different properties through a single digital platform (such as the possibility to extend, terminate, or amend a lease agreement online, etc.)

We assure you that the commission fee is more than worth the money as it adds great value to landlords.