Flatio - Monthly rentals with a human touch

Frank C. Landlord

Unfortunately you do not have any customer or solution oriented service, so you need to improve in many areas.

11.05.2022 • Vienna

Szilvi O. Landlord

Nagyon nehézkes a kommunikáció, általában nem kapok használható választ probléma esetén! Mintha nem is értenék a kérdést!

06.05.2022 • Budapest

Agnieszka G. Tenant

Your services don't work. Nobody was working during the weekend when I needed your help. I found a very expensive hotel by myself, got super stressed that I'm homeless in a new city and overall you helped me only with return of my money (not all of it). I called your emergency line and you asked me to send you an email...but nobody was working this weekend hahaha The worst customer service ever. Only the agent that terminated my contract was amazing and helpful, so I'm grateful for her help.

15.04.2022 • Prague

João C. Tenant

As taxas de reserva que apenas aplicam no final são excessivas e sem sentido.

21.04.2022 • Vila Nova de Gaia

Jonathan H. Tenant

We are digital nomads and constantly looking for mid terms rentals, which is a great match with the services you offer. However following the issue described in our comment, we had to follow up several times and beg for a small compensation following 6 weeks of back and forth with the owner due to the bad internet connection during our rental. The solution you offered us at that time was to get out of the flat... Not really the customer experience we were expecting.. As a first experience, we would not recommend your services within the Digital Nomads community.

28.03.2022 • Lisbon

Lukáš P. Tenant

Nejhorší rezervační systém bez přímého kontaktu na majitele využívající bezrealiky

22.03.2022 • Liberec

Lorenzo G. Tenant

Not existing customer support, you don't care about your customers.

09.03.2022 • Prague

Anja H. Tenant

Not sure what exactly the FlatIo service should be. Except for a better rate. - Expensive service fee is only shown clearly in the last step of the booking process. - Communication with landlord via FlatIo did not work. Landlord did not respect the check-in time of 11a.m. (neither responded to messages before), but just stuck to their hotel policy. This was quite a hazzle for me. - It was not clear for me that it is a smoker's hotel. - The bad internet connection made working impossible. IMO these points should be checked and clarified by FlatIo before. Obviously this did not happen. So for me this clearly was a one-time experience. Never again.

14.03.2022 • Funchal

Gail D. Tenant

Your website made it easy to find an apartment and get a lease as needed for residency requirements. However, each time we contacted you to help resolve the issues with the landlord, you had an excuse why it didn't get done. Had this been booked with airbnb, it would have been resolved immediately. We have lost close to 1500 euros using your service. We won't use or recommend it again.

06.03.2022 • Quarteira

Stanislav K. Landlord

zatim neni doresena oprava meho bytu po poslednim devastujicim zazitku s najemnikem pres Flatio. az se tak stane ohodnotim lepe.

10.02.2022 • Prague

Xxxx X. Tenant

Flatio je jedna amatérska spoločnosť, ktorá by v prvom rade mala viac popracovať na svojom customer protection & supporte. Keď po incidente kde ma v prenajatom byte prepadli dvaja cudzinci, jediné na čo sa vzchopili bolo, písomne pokarhať majiteľov a ako kompenzáciu ponúknuť 25% zľavu z poplatku za služby z NASLEDUJÚCEHO ubytovania. 25%.. čo pri ubytovaní na mesiac, ktoré si štandardne hľadám činí asi 250kč. Výsmech do tváre klientovi. A poručíte tým mladú neskúsenú zamestnankyňu, ktorú mi vo vašom mene volala, aby mi tú úbohú kompenzáciu ponúkla. Cením si jej odvahu, a súcitím s ňou, že ešte aj ju ste vystavili takému stresu. Takže majiteľom a manažérom Flatia: Ste lakomí chudáci a amatéri. Toto bolo posledný krát, čo som si cez vás nejaké ubytovanie prenajal. Už jedine iba hotel alebo AirBnB. Zbohom

04.02.2022 • Prague

Jordana C. Tenant

O apartamento consta como disponível na plataforma e o proprietário informou que está ocupado até o final do ano. Estive a perder tempo a procurar o imóvel, verificar localização, avaliar erredores, e o imóvel sequer está disponível.

29.01.2022 • Lisbon

Mikita L. Tenant

We had a problem with our booking. The room was smaller than we booked and had no kitchen and space to work. Once I created the request I was offered to wait for the next working day for a reply from support. Luckily, we managed to deal with the landlord without any help.

10.01.2022 • Câmara de Lobos

Serhii S. Tenant

Pointless waste of money on comission. When we had problems with the landlady I had to spend lots of money on calling UK numbers and was not even offered immediate housing alternative to move to. It is much better to rent off Facebook.

24.12.2021 • Budapest

Elzbieta G. Tenant

What was good: clear customer journey through website. Contract generation, method of quick payments, messaging to landlord. What was not good: my payments has been lost - and Flatio could not provide confirmation to the Landlord. The helpdesk team for some time was repeating that payments are not made - despite provided bank confirmations. Flatio service charge is high, however they did not provide any support in my case when the Landlady was requesting extra payments that were not agreed in the contract. Flatio team restrained from any mediation or support leaving everything to the parties.

20.12.2021 • Budapest

Claire B. Tenant

Ich habe eine Wohnung gebucht und wurde von der Vermieterin vollkommen übers Ohr gehauen. Bis ich irgendwann eine sinnvolle Antwort von Flatio bekommen habe sind Wochen vergangen.

08.12.2021 • Budapest

Carla C. Landlord

Based on this experience, I cant recommend Flatio. I was forced to host a guest that I didnt want at my apartment because I felt unsafe having him there.

10.11.2021 • Lisbon

ana f. Landlord

expensive only rules for tennants i lose money contract doesnt make any sense and its harmful for tenants

10.11.2021 • Lisbon

María A. Landlord

I really would appreciate to receive our invoices

03.11.2021 • Lisbon

Farnaz P. Tenant

I expected a better service but I won't get any house from this site and I don't recommend to anyone

28.10.2021 • Budapest

Szia E. Landlord

Your commission is extremely high, higher than letting-agents who have to do a lot of ground work to let a flat. Moreover, it is absolutely ridiculous that the tenant's commission is paid up front and is non-refundable in case the tenant leaves the flat. You are covering your end 100% and leave all risk for the tenant and landlord. Hence, you are another online company trying to control the market and set the rules as per they suit them fit. I found a competitor site much fairer, even though you are more organised and have a way superior front end than them. So, I would very much rather recommend them than Flatio to other landlords.

22.10.2021 • Budapest

May M. Tenant

Honest is very important

17.10.2021 • Budapest

Eva D. Landlord

No, po téhle zkušenosti spíš ne.

06.10.2021 • Brno

Gala S. Tenant

I wouldn't recommend flatio, no. You should really vet and inspect the properties you list: your users aren't your guinea pigs.

20.09.2021 • Lisbon

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